How to tell the difference between scams and genuine contact from us.
There are scams around all the time. We’ll let you know about active scams pretending to be from us through our news alerts and social media. You can also check the Scamwatch website for alerts on current scams not related to us.
There are many different types of scams. You can read general information about scams on the Scamwatch website.
Most scams are attempts to get your personal or financial details. Scammers then use these details to steal money or commit fraud or identity theft. They may steal directly from you, or use your details to commit other crimes.
Scams can look genuine and it can be difficult to tell when something is fake. However, there are some common signs that something may be a scam, including:
the email, text or phone call is unexpected
there’s a deadline or sense of urgency
there’s a promise of financial benefit or a threat of fines, debts or jail.
If you’ve clicked on a suspicious link or given your personal information to a scammer, call our Scams and Identity Theft Helpdesk. Our staff will support you with advice about protecting your personal information.
You can email us to report a scam related to myGov or Services Australia, including Centrelink, Medicare or Child Support.
Watch this video about how to identify and report a scam.
