[ Ссылка ] - America's Premier Online Soft-Skills Training
[ Ссылка ] - Customer Service DVDs, Workshops & Keynotes
ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication.
Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion.
A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee. All packaged in an intuitive, hosted SaaS platform -there’s no hardware to buy or software to install. Organizations using a Learning Management System (LMS) can deliver this same content via SCORM and AICC-compliant courseware.
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Topics include empathy, attitude, internal service, avoiding killer words, listening skills, call center training, being business friendly, questioning techniques, using positive phrases, cardinal rules, proactive customer service, help desk, technical support training, soft skills, communication, basic phone skills, defusing irate customers, up selling/cross selling, follow up, rudeness and hundreds more skills & techniques designed to improve Customer Satisfaction Scores (CSAT).
