SGA is offering a web conference series with Debra Ballard. This four-part webinar series is designed to help managers and supervisors lead a customer-focused environment. Attendees will learn how to set service expectations, coach employees in how to turn situations into opportunities to deliver a positive natural gas message, and how to measure service success.

This promo clip is from one of Debra's past video programs on the SGA Network, Understanding Customer Needs which aired live on September 01,2010

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