Introduced by newsreader Natasha Kaplinsky,“Raising the Bar” is an programme that investigates how organisations have transformed their proposition around customer service in the digital age. It looks at the importance of customer service as a brand differentiator, and how an integrated, omnichannel approach to customer interactions yield the most benefit. Learn more: [ Ссылка ]
Customer experience in the digital age
Теги
CXGlobal Contact Centre Benchmarking Reportbenchmarkingcontact centrecontact centerCall Centre (Building Function)customer experienceTour de FranceCloud Computing (Industry)data analyticsTour De France (Recurring Competition)Data (Website Category)Data Mining (Software Genre)data intelligenceCustomerManagement
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