HX23 Lifetime Achievement Award: Robert A. Phillips, MD, PhD, FACC, Executive Vice President, Chief Physician Executive & Specialty Physician Group CEO, Houston Methodist, Houston, TX

Each year, Press Ganey honors one individual who has been an influential leader in their organization and community over the course of their career. This year’s recipient, Dr. Robert Phillips, is a dedicated and qualified leader and mentor and a living example of what it means to practice human experience healthcare. Dr. Phillips has spent decades delivering safe, quality care to everyone he encounters – making a lasting impact on his patients, co-workers, and health systems. He is well known for his work on a variety of fronts, though is perhaps most widely recognized for the progress he achieved with his approach to high reliability and COVID response management.

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About HX23
Recipients of HX23 awards were selected based on input from their peers on how they are advancing the human experience of healthcare. These honorees exemplify the excellence, resilience, and spirit needed to enhance and enrich the human experience of healthcare. Each of them has a unique story of committed and compassionate leadership that inspires their teams and colleagues, encourages their patients, and makes the communities they serve a better place to work and live every day.

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About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient and member experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

About PG Forsta

PG Forsta provides the technology and expertise to help organizations get a deeper, more complete understanding of the experiences of their audiences. The company powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. PG Forsta serves a variety of industries, including healthcare, financial services, hospitality, market research, professional services, retail, and technology.

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