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Bill talks about the critical importance of identifying things that went well -- not only those that went wrong -- so the good things can be embedded into future projects and improvements are built on good work.
This video is a segment from a longer video created for a client who wanted to on-board their new employees with a consistent message about the culture and expectation of the organization.
![](https://s2.save4k.ru/pic/KYF04lL066g/mqdefault.jpg)