Welcome guys! This video features the best scenes of Steven Van Belleghem's 2019 keynotes on the future of customer experience. Enjoy!

1. What if the customer is no longer part of the customer journey? - 00:04
2. Escaping the bubble to understand customer value - 02:03
3. Content streaming war: Netflix vs. Disney - 05:44
4. Discovering new companies: Toutiao - 06:59
5. The easy years of digital are over - 09:17
6. The evolution of work - 12:45
7. How Walmart is fighting back against Amazon - 14:07
8. The fantastic digital mindset of Domino's Pizza - 16:26

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