In this training video, Richard McMunn will teach you how to answer the tough and common customer service interview question: How would you deal with a difficult customer?
#interviewskills #interviewquestionsandanswers #customerserviceinterview
HOW TO DEAL WITH A DIFFICULT CUSTOMER INTERVIEW QUESTIONS
Structure our answer using the following 3 important tips:
#1 – LISTEN, show that you are listening and ACKNOWLEDGE.
#2 – LOWER YOUR VOICE, show EMPATHY and build RAPPORT.
#3 – Provide a SOLUTION, SUMMARIZE and DELIVER.
This common and tough customer service interview question is sometimes asked in this manner:
Q. Tell me a time when you dealt with a difficult customer or client?
Q. When have you had to deal with an angry or irate customer?
Q, What would you consider when dealing with a challenging customer?
Q. How would you deal with an angry customer?
Q. How would you deal with a difficult customer on the telephone?
Connect with Richard McMunn on LinkedIn.com:
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WATCH Richard's CUSTOMER SERVICE INTERVIEW QUESTIONS AND ANSWERS VIDEO: [ Ссылка ]
HOW TO PASS A CUSTOMER SERVICE INTERVIEW:
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