At the Leone Center for Orthopedic Care, we restructured our practice several years ago in order to continue to provide high-level, personalized service. This is a concierge practice and I consider the doctor-patient relationship as important as the surgery itself. Our entire staff provides patients and their families with individualized care in a warm and welcoming environment. Even with the new healthcare laws, this will not change.

To achieve this type of patient care, it begins with an environment that is quiet, respectful, and private. I think it’s pleasant and personally welcoming to be offered tea, coffee or a glass of water. I think it’s dignified to be given a cloth (not paper) gown as well as a soft rob to wear during the exam. I think communication is key. I’ve always contended that there is no greater gift than time. No one wants his or her time to be wasted and personally I resent it. When people call our office, they are given appointments in a reasonable period of time, the appointment time is honored and then they have real face time with me and my staff.
It is important to me as well as my patients that they, and their families, have access to me or members of my team. Personally, when I call another professional, I want to speak to an individual who is engaged and helpful, not a machine. Even patients who call during our lunch hour will speak to someone on my team, not an answering machine.

A well-informed patient has a better experience and often a better long-term result. Patients tend to get well faster because they know what to expect. They certainly have less anxiety. To accomplish this, questions and concerns need to be addressed prior to surgery and post-operative planning set forth pre-operatively. Working with a team that truly functions as a team — both in and out of the operating room — builds confidence in our patients. It also helps each of our patients achieve the best possible outcome.


If you would like a personal consultation, please contact our office at 954-489-4575 or by email at LeoneCenter@Holy-cross.com to schedule an appointment.

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