Forrester predicts that over a quarter of all retail sales in the US & Canada will take place online by 2024, Gartner's research shows that 77% of retailers plan to deploy AI by this year. The high proliferation of technology in digital #retail is influencing not only the number of choices available to your customers but also how customers are retained and turned into advocates of your brand.
Online retail customers expect meaningful and satisfying experiences throughout their journey. Solutions that successfully enable business assurance deliver high-quality customization, personalization, searches, checkout, and customer feedback across devices and platforms.
Cigniti has helped accelerate the #digitaltransformation of several global organizations. flagship IP, BlueSwan™ enables clients to accelerate their digital transformation for business assurance and deliver exceptional #customerexperience.
The platform provides cutting-edge solutions such as:
• CESA – an AI-based customer experience and sentiment analyzer that helps you interpret your customer’s needs accurately
• Verita – a domain-aligned Quality Engineering platform with predict capabilities to meet the customer needs identified by CESA
• iNSta – an AI-based scriptless and visual automation tool for user experience testing
and the ability to leverage Crowd Testing for business assurance even at peak load.
Leverage Cigniti’s solutions to create customer experiences that drive growth and profitability.
