In this video, we're going to show you how to unlock the secret to epic customer service KPI performance.
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If you want to improve the reports and metric for your customer service system, then this is the video for you! By learning how to measure and track your customer service KPI performance, you'll be able to see your progress and make the necessary changes to keep your customers happy.
Most successful companies do these well and you can too.
The list:
1. First reply time
2. Ticket resolution time
3. Type of request
4. One touch tickets
5. Assignee activity
6. Tickets by channel
7. SLA breaches
8. CSAT
9. Flowbuilder overview
10. Search queries in Guide
Watch this video and learn how to unlock the secret to epic customer service KPI performance!
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Customer Service Winning KPIs
Теги
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