AI is here, and it’s already changing the way we think about conversations. When it comes to customer experiences, however, it takes more than a good large language model to deliver safe, trusted, and useful results. Join Elizabeth Tobey, head of marketing, digital solutions, at NICE to explore the impact of AI on the customer experience landscape, and how it’s changing the way we think about communication. Learn how to use generative AI to build your CX strategy; why AI needs more than good conversational tools to be truly effective; and a revolutionary new way to interact with unstructured data to deliver actionable results. Also showcased will be Enlighten Actions, the industry-first, AI-powered solution tailored to curate intelligent responses to any business inquiry using decades of historical CXi data and GPT generative AI. Tobey explains how NICE has combined OpenAI’s GPT model with Enlighten AI to deliver brilliantly human, actionable results.

Moderator:
Geoff Ables, Managing Partner, C5 Insight

Speaker:
Elizabeth Tobey, Head of Marketing, Digital Solutions, NICE

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