Conventional wisdom suggests that customizing ERP software is a bad idea. The reality is that over 90% of ERP implementations customize their chosen system to some degree. It can be difficult to navigate this slippery slope of leveraging software best practices versus customizing to better fit your digital transformation needs.
This video explains when and where ERP software customization is appropriate and where it's not, how to mitigate the risks, and how to put the right project governance in place to minimize the need for and the risk of customization.
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