In the United States, tipping is customary if you’re out at a restaurant or you order a meal to be delivered to your home. Food industry workers typically get paid far below the minimum wage, and they rely on that extra cash to make up the difference.
Food delivery companies like Seamless and Grubhub are beginning to include the tip in the total amount so you’re not fumbling with cash—or trying to do the math—when the driver arrives. It makes things easier for both the driver and the customer… sometimes.
When Lauren Ledford of Hermosa Beach, California, called to order a pizza through a new app called Postmates, she assumed her tip was included in her total bill; every other delivery service worked that way, so why should this one be any different? However, six days after she neglected to give the delivery driver a tip, she found something terrifying hanging on her front door…
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