SAVE Your Hotel! Property Management Software Explanation Video
What is a property management software? At Booking Ninjas, we get this question a lot. In this video, we give you an in-depth explanation of a PMS system as well as a reservation management system that'll help hotel owners realize the many benefits they provide to your business.
Having a PMS hotel is becoming more and more vital every year. With the rapid advancement of technology, hotel/property owners feel the urge to connect effectively to their guests on a frequent basis. Hear about that and the many features a property management system has to offer in this short video!
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A Property Management System brings together all the elements of running a successful hotel from booking and check-in, to room assignment and billing, to a plethora of other hospitality functions. Furthermore, it integrates seamlessly with a wide variety of other websites and applications such as third-party booking sites, social media apps, maintenance and point-of-sale systems, and many financial institutions.
PMS has never been as important as it is today. This is because of the technological transformation our world has been going through the past several years. Now, the world is smaller than ever before. This in turn means guests have different demands and expectations than previous generations.
This is where having an adequate PMS can greatly benefit your hotel. A property management software collects all this info the moment a customer books a stay at your hotel thus enabling you to give the customer a unique and personalized guest experience.
Property management software also improves business efficiency by organizing all aspects of your hotel into one location. There's no more checking various systems to find the data you're looking for. PMS offers up to-the-minute, real time data and analytics to ensure you as a hotel manager know where your business is performing positively as well as what you need to improve upon.
And with a property management software, being away from your business is never an inconvenience as now you can run your hotel on a variety of devices from anywhere in the world.
In the hospitality industry, there are a large quantity of PMS systems to help property managers maintain successful operations. Selecting one can be a daunting task. It all depends on the size of your hotel and the budget you have put aside for a PMS.
The Marriott utilizes Opera, which is the industry standard for property management software. With that of course, comes a higher price that most small to medium size hotels can't afford. Some hotel chains spend money to develop their own software, as Hilton did with their OnQ PMS. All PMS influence each other.
For example, the Marriott Mobile Key took the hospitality world by storm when it came on the scene, revolutionizing the check-in process. With a Mobile Key, guests could check in on a mobile device up to 48 hours before they arrived, and could receive their key on their electronic device, thus avoiding having to check-in at the front desk upon arrival. This is now becoming a popular feature with PMS systems.
Speaking of features, there are many more that I have yet to mention. The reservation management system makes it easier for hotel staff to view room availability, assign rooms, check rate plans, and view available parking spaces.
You could also easily keep track of guest bills, assign housekeepers to each room, and process payments immediately. And as previously mentioned, the software connects to every department of the hotel such as the point of sale system, sales and catering, pay tv, and compliance reporting. Simply put, property management software is the lifeblood of your hotel.
Property managers should purchase the PMS that best suits the needs of their business. In this day and age, having a software that coordinates the various aspects of hotel management is not only recommended, but is necessary to keep up with the ever-evolving landscape of the hospitality industry.
With online marketplaces such as Airbnb allowing guests to filter and customize their experience, there is a demand for hotels to follow suit.
The moment you purchase a property management system, the way you do business and accommodate guests is going to change, and you'll be on your way to running a highly successful and efficient hotel.
