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The new CX Buyers' Insights Report from @TeamHGS found that 63% of customer experience decision makers are prioritizing a customer-centric culture. But what exactly does that mean? CX expert and keynote speaker Dan Gingiss looks at how the right culture ultimately impacts both customer experience and employee experience.
This video was made in partnership with HGS. #HGSPartner
#CustomerExperience #EmployeeExperience
