Will AI kill contact center jobs? In this video, CX Guru Shep Hyken answers this question on our collective minds. Shep Hyken is a New York Times Best Selling author, award-winning keynote speaker and the host of the Amazing Business Radio podcast.

We've all heard the buzz about artificial intelligence and its potential implications for humans in the workforce. As a call center manager or agent, you might even wonder what this means for you and your team. Will AI replace your human representatives? Will it make your job obsolete?

In this video, we will dive into the world of AI and chatbots and show you how they can make your life easier, not harder. By using these technologies to handle common customer inquiries, you can free up your time to focus on the more complex and sensitive issues that require a personal touch. Listen to the full interview here [ Ссылка ].

Liked this interview? Follow our YouTube channel for upcoming episodes of the CX-Wise podcast and more videos about call center agent wellness and productivity, unified-CXM, customer experience solutions, customer service tips, and more. Hit the subscribe button now to get notified when the next video drops.

Have a wishlist of CX influencers you'd like us to interview? Let us know in the comments below.

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Get ready to level up your customer experience game with CX-Wise! Whether you're a seasoned pro or just starting out, our community of CX professionals will give you all the tools you need to tackle any challenge. We'll dish out practical insights, actionable strategies, and a ton of witty banter to keep you on your toes. Join us and share your experiences because together, we'll break through the clutter and supercharge your customers' experiences. Don't believe us? Check out our first edition of CX-Wise and see for yourself. Let's do this! [ Ссылка ]

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At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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