With an increased need for mental and behavioral health support during the COVID-19 pandemic, physicians and care teams have had to quickly adapt to implement more virtual health tools to enable timely, high-quality care to their patients. This interactive session will provide participants with an overview of opportunities and techniques for delivering integrated mental and behavioral health care via telehealth technologies.
Speakers:
• Rebecca Murray is a Licensed Clinical Social Worker and Director of Clinical Services at Oak Street Health. Rebecca obtained her Master of Science in Social Work from Columbia University in New York City, and her work at Oak Street Health is focused on developing the best integrated behavioral health program using the AIMS Center collaborative care model.
• Dr. Justin Hunt joined Oak Street Health in December 2020 as the Medical Director of Behavioral Health. Prior to Oak Street Health, Dr. Hunt was the Medical Director and Head of Psychiatry at Ginger, an on-demand, virtual mental health system of care. Dr. Hunt has also served as a psychiatrist, administrator, and mental health services researcher at the University of Arkansas for Medical Sciences Psychiatric Research Institute.
• Dr. Yun Boylston is a pediatrician at Burlington Pediatrics / Mebane Pediatrics, located in Alamance County, MC. As a physician partner, she champions innovative strategies and operational effectiveness to build and sustain a thriving independent practice. In March of 2020, Dr. Boylston led her practice to adopt and scale telehealth operations, which now accounts for over 15% of visit volume. A leader across healthcare’s continuum of care, Dr. Boylston is a trustee for Cone Health System and board chair of Carolina Complete Health. She serves as a board director of the NC Pediatric Society.
The AMA Telehealth Immersion Program is designed to support physicians, practices, and health systems in optimizing and sustaining successful telehealth programs. For more information on the AMA Telehealth Immersion Program, please visit: [ Ссылка ]
Chapters:
0:00 Introduction
1:22 The BHI Collaborative
3:19 Speaker Introductions
4:26 The Integration of Telebehavioral Health Into Primary Care
5:51 The Collaborative Care Model at Oak Street Health (OSH)
11:54 Tracking Patient Data in the Oak Street Registry (EMR)
14:00 The Members of the OSH Collaborative Care Model
16:04 Transitioning to Virtual Behavioral Health Support During COVID
21:05 Hybrid Approach to Behavioral Health at OSH
33:13 Hybrid Journey of an OSH Patient with Major Depressive Disorder
36:46 Strengths & Opportunities of the Behavioral Health Support Hybrid Model
42:14 Audience Q&A
44:44 Being Flexible With the Visit Duration
45:50 How Did Patients Fill in the PHQ-9 Virtually?
47:12 Video Burnout From Telehealth Visits
49:01 Clinical Trainings to Help Providers Conduct More Effective Virtual Evaluations
50:53 Warm Handoffs
51:55 Next Presentation - Dr. Yun Boylston
53:58 Burlington Pediatrics / Mebane Pediatrics
56:18 Telehealth Adoption During COVID: Necessity Meets Invention
58:38 How Telehealth Blossomed for Behavioral Health Care Delivery
1:01:29 Managing Patients Via Telehealth - An Example
1:08:07 Expanded Uses of Telehealth
1:14:27 Telehealth Testimonials
1:16:02 Behavioral Health and Telehealth - Future Directions
1:23:10 BHI Collaborative Webinars and Resources
1:25:22 Cultural Barriers to Behavioral Health Care in Rural Populations
