Ready to raise the customer experience bar with AI chatbots but don't know where to begin? You've arrived at the right place. With so many options available in the market, it can be overwhelming to choose the right one for your business. In this video, you'll discover how to build an AI-powered chatbot for customer service and the essential features to look for.

Here are the questions to ask when evaluating an artificial intelligence chatbot for your contact center. Let's discuss them in detail with real-life scenarios in this video.

Chapters:
0:00 Introduction
0:30 Feature 1: Are you getting a no-code build?
0:44 Feature 2: Does the chatbot get context? Example scenario
1:40 Feature 3: Does it deploy across all channels at once
2:14 Feature 4: Is your bot customizable?
2:35 Feature 5: Does it include insight-driven reporting?
3:00 Summary of the features to look out for in an AI customer service chatbot

In this video, we dive into how AI-powered chatbots can transform the way businesses interact with their customers online. You'll also learn about the importance of providing a seamless, omnichannel experience for your customers and how the right chatbot can help you achieve it.

One of the first criteria to evaluate is whether or not the customer service chatbot is a no-code chatbot. It might not seem like a necessity at first, but it will save you time and effort in deploying it. Your chatbot should also have superior sentiment analysis to identify the context. This criteria defines whether or not the chatbot's conversations with customers resemble human interaction to ease the load on contact centers.

Your chosen AI chatbot platform must also deploy across all channels at once to reduce the customer wait time on high-volume channels such as live chat and instant messaging. Your AI-powered bot should also allow you to customize voice, visual and interactive features to let you maintain your brand consistency. Also, a cross-channel transfer of insights and actionable customer information will considerably improve your customer experience, so you must check for the bot's reporting capabilities.

By the end of this video, you'll have a clear understanding of what to look for in an AI-powered chatbot and how to choose the best one for your business.

What are AI-powered chatbots?
Chatbots are nothing but computer programs that use artificial intelligence, or AI, to simulate conversation with human users. You've probably encountered them on messaging apps, websites, or mobile apps. They can be of many types, such as rule-based chatbots like the ones used by Dominos to provide basic information like order updates and FAQs. Or text-based chatbots, which handle inquiries and facilitate transactions or voice-based chatbots, such as Alexa or Google Home.

Chatbots not only help businesses deliver 24/7 instant support without increasing the team size, but they also increase agent productivity by freeing them up from menial tasks to take on higher-value work.

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Do you have any questions, tips, or ideas about how to build an AI chatbot to improve your customer service? Let us know in the comments section below!

Interested in knowing more about AI-powered chatbots and how they can improve your contact center efficiency? Our bots provide contextual, multi-lingual support across 30+ social and digital channels. Get to know about Sprinklr's digital-first proactive customer service solution for the Internet and book a demo here: [ Ссылка ]

You can also check out our success stories in this blog: [ Ссылка ].

About Us:

At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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