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PREVIEW ONLY – NOT FOR TRAINING. Have you ever walked into a business and felt within seconds that you wanted to leave? That is your natural "flight" response kicking in. The sad fact is that even though some employees may intentionally send that "Get out of here!" or "What the h#*! do you want?" signal, most employees are unaware that they are repelling the very people they depend on to keep their jobs.
Nicholas Boothman, author of the best seller, How to Make People Like You in 90 Seconds or Less, has gone beyond the friendly smile and, "Can I help you?" greeting to identify the 4 Most Important Attitudes for Sales and Service. He insists that we have the ability to control our own attitude. "Just like the clothes you choose to wear in the morning, you can choose the attitude you wear." He argues that those who allow the facts of their life to determine their attitude for them are missing a much better life.
So, what are the 4 Most Important Attitudes for Sales and Service? If you guessed, Welcoming, Enthusiastic, Curious and Resourceful, you'd be right. Enjoy this clip from Nicholas Boothman's program, How to Connect in Business in 90 Seconds or Less.
