#customersuccess #csmpractice #techtouch #customersuccessteam #CSteam
What channels can customer success teams use to facilitate a tech touch motion for their clients?
Effective channels to scale your digital touch include:
• Support Bots – guide customers to information they need from relevant knowledge-based articles
• Personalized Emails – keep customer informed on action items and updates
• In-App Tours – provide clear navigation to your product or service
• Customer Hubs – access resources and engage with your team
• Office Hours – discuss any issues or questions with groups of customers
• Community Platforms – allow customers to connect with each other and share their best practices
• Help Centers – provide detailed documentation to assist your customers
• Webinars – efficiently convey information and promote engagement
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