Olga Lucia Torres, JD, MS is a Professional Patient Advocate and Lecturer at Columbia University. Listen as she talks about facing and overcoming multiple, serious health issues, and provides practical advice for how health care providers can avoid both explicit and implicit bias in delivering care to patients with diverse backgrounds or for whom English is not a first language.
Session recorded during Promoting Health Equity and Better Outcomes by Addressing Social Needs hosted by National Patient Advocate Foundation
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