Late in 2017, Mutual of Omaha began a cloud journey to modernize its legacy contact centers. Using Amazon Connect—supported by Amazon Lex, Amazon Polly, AWS Lambda, and Kibana, Accenture helped Mutual of Omaha improve customer engagement, developed self-service features using leading-edge speech recognition, and developed powerful analytics to continuously drive positive change. Mutual of Omaha plans to reduce TCO annually with Amazon Connect compared with its legacy solution. As of August 2018, three contact centers are live in Amazon Connect, with several more scheduled to go live in 2018. This session is brought to you by AWS partner, Accenture.

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