CUSTOMERS GO FIRST - by Jordi Romero CEO of Factorial.co/en. Many entrepreneurs, technologists and product managers will nod upon hearing this universal business truth. Customers are the reason businesses exist, by adopting and paying for a company’s product or service.
How do we successfully listen to our customers, quantitatively measure their satisfaction, the positive (or negative) impact of our actions, and grow the value of our business? That’s the topic of this session. We’ll see examples of how to use Net Promoter Score, Customer Satisfaction Score, Churn messages and other tools to listen to our customers successfully.
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Customers, NPS, CSAT & Churn
Hot to get the CSAT to go up
How to lower the churn rate
Net Promoter Score in startups
How to fix the net promoter score in SaaS products
How to fix the churn rate in SaaS
How to improve the CSAT in SaaS
Customers Go First - How To Improve CSAT and NPS scores
Теги
startupentrepreneurlean startupHow to improve churn rates in SaaSSaaSHow to improve net promoter scoreHow to improve customer satisfaction scoreHow to use NPSHow to use CSATHow to measure CSATHow to measure churn ratesstartup company (website category)start upHow to use the CSAT scoreWhy should you measure churn ratesWhy churn is important in startupsWhy CSAT is key to startupsWhy you need to use Net Promoter ScoreHow to track you customers
