Apple’s Knowledge Navigator: Why Doesn’t that Conversational Agent Exist Yet?
Amanda K. Newendorp, Mohammadamin Sanaei, Arthur J Perron, Hila Sabouni, Nikoo Javadpour, Maddie Sells, Katherine Nelson, Michael Dorneich, Stephen B. Gilbert
CHI 2024: The ACM CHI Conference on Human Factors in Computing Systems
Session: Conversational Agents
Apple’s 1987 Knowledge Navigator video contains a vision of a sophisticated digital personal assistant, but the natural human-agent conversational dialog shown does not currently exist. To investigate why, the authors analyzed the video using three theoretical frameworks: the DiCoT framework, the HAT Game Analysis framework, and the Flows of Power framework. These were used to codify the human-agent interactions and classify the agent’s capabilities. While some barriers to creating such agents are technological, other barriers arise from privacy, social and situational factors, trust, and the financial business case. The social roles and asymmetric interactions of the human and agent are discussed in the broader context of HAT research, along with the need for a new term for these agents that does not rely on a human social relationship metaphor. This research offers designers of conversational agents a research roadmap to build more highly capable and trusted non-human teammates.
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Pre-recorded video presentations for Papers at CHI 2024
