How to harness the power of a cloud communications platform for your business and deliver great customer experience.
In this session, you’ll learn how a centralized cloud communications platform can deliver smarter, digital-first customer interactions; support the composable enterprise; and improve innovation by simplifying CX development within IT and line of business teams.
Great customer experience (CX) is essential for growth: Consumers rank CX equal to price in importance when it comes to being a repeat customer. This emphasis on CX translates to increasing pressure on IT. Cloud Communications Platform as a Service (CPaaS) is a proven way to successfully accelerate digital transformation and drive omnichannel communications to deliver end-to-end customer journeys.
Speakers: Sudarshan Dharmapuri | VP, Product Management, CPaaS Solutions, Cisco
Robin Gareiss | CEO & Principal Analyst, Metrigy
