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The duties of a Cell Phone Repair Technician are to troubleshoot issues with mobile phones, diagnose the cause of a particular problem, then replace parts or perform software updates to repair the device and restore it to full functionality. The repairs they handle can include a variety of aesthetic and internal issues, from a cracked screen to a software bug. A Cell Phone Repair Technician must conduct functionality tests to identify the problem and determine the best solution. Problem-solving and customer service skills are essential in this position.

The original Samsung Galaxy smartphone debuted in 2009, and the line's first tablet, the Samsung Galaxy Tab, came out the following year. More than 60 different Samsung Galaxy models have hit the market since then, including an Android-based camera.

As the world's top smartphone manufacturer, Samsung has taken steps to distance its Galaxy devices from the Android name, in an attempt to re-frame the Apple vs. Android debate as an Apple vs. Samsung debate. For example, the company adds significant additional features to its phones than what is available through the stock Android operating system, such as its Samsung Approved for Enterprise security application program interfaces.

Phone technicians diagnose and repair broken landlines and cell phones. They are outgoing and can easily maintain a pleasant demeanor even when assisting upset customers. Being empathetic, well-organized, and having strong attention to detail comes easily to phone technicians. They usually work full-time, with some evening, weekend, and holiday shifts. Phone technicians may also be on call or need to travel to remotely repair devices.

No repairs can be made unless the phone technician is able to hone in on the problem. In some instances, such as a broken screen on a cell phone, the problem may be obvious. In other cases, the phone technician runs tests in order to determine the source of the issue. They then recommend any parts that are needed and give the customer a quote for the repair.

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