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Vulnerability is growing in Australia and the impact of the COVID-19 crisis means that we’re seeing more and more vulnerable people reaching out for help. A vulnerable caller requires a very different approach to effectively service and support them. If their request is serviced without due consideration or knowledge of their situation, it can lead to a significant breach of compliance and also trigger a complaints process that only adds to the stress.

Learn how AI can drive Customer Satisfaction with proven real-time and post-interaction metrics that measure those difficult to interpret behaviours that impact customer satisfaction.

Agents, team leaders, managers and executives can monitor performance remotely, enabling every team and individual to focus on the same organisational KPIs no matter their location.

Original broadcast date: 4 August 2021

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