I often send summaries of child records via email in ServiceNow, and it pays to know how to make it pretty and actionable. After this you should be able to format text, embed hyperlinks, and use emojis all via mail_script.
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CHAPTERS
00:00 - Introduction & Set Up
01:11 - Level 1 Mail script to list projects in eamil
03:14 - Level 2 Text formatting a title
03:54 - Level 3 Embedding Hyperlinks
08:06 - Level 4 Emoji icons for status
09:46 - Level 5 Conditional formatted text
