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JustAnswer Customer: Whirlpool hot water heater with Honeywell thermostat control has gone into high water temp shutdown mode.
JustAnswer Customer: Is only one year old.
JustAnswer Customer: How do we reset and get hot water? Honeywell part number  9007884 300 series
Rick: Master Plumber: I'm sorry but your Honeywell part numbers aren't available to me.
Rick: Master Plumber: Are you saying you have an ECO shutdown?
Rick: Master Plumber: Please describe the error indicators so I can verify your problem
JustAnswer Customer: We have no hot water, one year old hot water heater.
JustAnswer Customer: Error indicators are as follows
JustAnswer Customer: Zero - Controls off, pilot out normal operation would be one flash
JustAnswer Customer: Two - Thermopylae voltage low four flashes mean high temp shutdown, five flashes means temp sensor failure, seven flashes gas control or valve failure, eight flashes means flame sense error.
JustAnswer Customer: Ours is flashing four times for high temperature shutdown.
JustAnswer Customer: Rick :
Rick: Master Plumber: Ok, I just wanted to verify your error message before I answered.
Rick: Master Plumber: To do that I would need the model number of your heater.
Rick: Master Plumber: That said the error you mention is typically a one time failure that cannot be reset.
Rick: Master Plumber: The gas control valve usually need to be replaced when you get this type of shutdown.
Rick: Master Plumber: Since the heater is only 1 year old this should be a warranty issue.
Rick: Master Plumber: If you could give me your model number, I can double check this but this is my assessment based on what you've told me so far.
JustAnswer Customer: Model number of the hot water heater is N40T61-343.
JustAnswer Customer: Model number of the Honeywell part number is 007884
Rick: Master Plumber: Ok, as I suspected the gas control valve needs to be replaced.
Rick: Master Plumber: Unless you bought this directly from a plumber (not from Lowes and had them install it) you'll probably have to call Whirlpool tomorrow for warranty service info.
Rick: Master Plumber: Call 8 7 7 - 8 1 7 - 6 7 5 0 for warranty support.
Rick: Master Plumber: If you bought this directly from a plumber then I'd call them first thing Monday
JustAnswer Customer: Thanks
Rick: Master Plumber: Thanks for using Just Answer!
Rick: Master Plumber: Please keep us in mind should you have questions in the future that could use some expert answers.
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