Deliver more efficient support with Omni-Channel by routing cases to the right agents at the right time. Omni-Channel assists customers faster and more effectively while closing cases more quickly.
In this Get Started video, an expert will show you how Omni-Channel routes cases and other work to the correct agents, automatically saving time and effort. We will review a day in the life of both an agent and supervisor as well as demo steps to enable Omni-Channel.
For additional resources and information mentioned in this video, or to sign up for an individual follow-up session (available to Premier and Signature Success Plan customers), click here: [ Ссылка ]
0:00 Intro and Overview
0:19 What is Salesforce Omni-Channel?
1:34 Demo: Omni-Channel Journey
4:08 Add Omni-Channel to Lightning App page
4:31 Enabling Omni-Channel
4:53 Create Omni-Channel Presence Status
5:15 Set up Routing Configurations
5:34: Create Omni-Channel Queues
6:00 Recap and Next Steps
#Salesforce #ExpertCoaching #ServiceCloud #SalesforceSupport #SalesforceHowTo #Accelerator #ExpertCoachingVideo #OmniChannel
Get Started: Service Cloud: Omni-Channel
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
