This webinar covers key elements that drive a patient’s perception of care and influence a positive overall experience. We review how to successfully measure and assess drivers of patient satisfaction and effectively communicate performance opportunities to management, providers, and staff. We also identify potential patient dissatisfaction areas, even when financial indicators imply that the practice is performing well.

Topics include:
• Key factors impacting patient perception and experience
• Why some measures of the patient experience can be misleading, and how to avoid them
• How patient satisfaction data, blended with other KPIs, can identify meaningful relationships between patient experience, outcomes, and employee satisfaction
• Strategies and how to measure the ROI of improving the patient experience

Originally presented on January 26, 2022.

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