Best Call Center Software 2020
The successful journey of any business venture depends largely on the way the company handles its customer feedback system. A super responsive customer query resolution service helps you gain customer trust. It is for this reason that companies fetch Most Popular Call Center Tools. In this video, you will find the 5 Best Call Center Software of 2019 that a firm can opt for when it comes to customer support service.
1. Zoho Desk:
Pioneer at handling several brands by creating separate portals simultaneously, Zoho Desk serves over multiple mediums of communications. You can use it to provide services to your customers over spectrums such as emails, telephone calls, live chats, and several social media handles.
2. Talkdesk:
How often have you felt irritated when you are put on hold for long hours, moreover when you do get to the agent, the voice is so unclear that you have to hang up the call. Well, your customers will never have to face this issue if you are using Talkdesk. This multichannel customer support system has expertise over voice calls. Additionally, it also provides customer assistance through popular messaging apps, SMS, social media platforms, and chatbots.
3. Bitrix24:
This virtual system provides free of cost services to a maximum of 12 users. It is ideal for agents who prefer to work from home. It entails a long list of separate tools for several social media platforms such as Facebook, Messenger, Instagram, Skype, Telegram, Viber, etc.
4. Zingtree:
You can now say no to the hassle of complex learning coding when you want to draft scripts for your agents. This software is best suited for quickly drafting up and deploying live agent scripts. Visual designer of the Zingtree will guide you step by step in framing flowcharts for your team.
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5. PureCloud:
This particular software provides an array of cloud services specifically for communications and collaboration of business firms. The firm can effectively manage every aspect of customer interactions, such as automatic call distribution (ACD), routing of phone calls, emails, webchats, and handling interactive voice response (IVR) options.
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