In this video, Dylan from Alarm Grid Technical Support discusses how to flash upgrade the Qolsys IQ Panel 4. Most updates will be done using WIFI. WIFI updates can be pushed by your alarm dealer through Alarm.com. You can also request updates manually through the panel, either by using a patch tag provided by Qolsys in a Technical Bulletin, or by asking the panel to check for available updates. Regardless of which method is used, the panel must have a connection to WIFI in order to download the firmware.
00:00 - Introduction
01:14 - Connecting to WIFI
02:38 - General Info on Updating
03:14 - Update Using Access Point (AP Mode)
08:12 - Update Using Patch Tag
09:31 - Update Using Network
12:10 - Panel Updating
13:57 - Verify Version
15:53 - Outro
If you have a panel in a location where there is no WIFI, you have a couple of options. You can use a phone as a hotspot and fool the panel into thinking it has a WIFI connection long enough to download and update. If that's also not an option, you can use the panel's access point to transfer the update to the panel. This is known as using AP Mode.
Dylan shows you all the steps involved in using AP Mode, with the exception of the actual update. Since the panel was already on the latest version, he was not able to show you that part. To use AP Mode, you'll need a phone, tablet, or computer that supports a WIFI connection. Start the panel's access point, then either scan the QR Code provided on the panel screen, or manually connect to the panel's access point using the SSID and Password provided on the screen.
Once you're connected, scan the next QR Code provided by the panel, or open your browser and go to the IP Address displayed on the panel. This basically logs you into the panel and allows you to browse to the files required to perform the update. Just be sure you know where the update files are stored on your device. On a phone it will likely be in Files. On a computer, it will likely be in Downloads.
Once you've selected all the requested files, the panel will upload the files, then begin the update. If you will be updating using a patch tag, navigate to the update screen, then select "Update using patch tag" and type in the tag name. It's usually iqpanel#.#.# where #.#.# equals the firmware version, i.e., iqpanel4.4.2. You can find full instructions in the FAQ listed at the bottom of this description.
Once an update begins, it's important not to power the system down or touch the screen. Allow it to fully update, including rebooting. When it boots back up, it will take a few minutes to connect to WIFI and to get the current status of all sensors. To verify your version information tap the gray bar at the top of the page, then Settings, then Advanced Settings. Enter the Installer or Dealer Code (1111 or 2222 by default, respectively) then tap About and select Software.
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