Guided by its purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt today announced a Global Care & Cleanliness Commitment to further enhance its operational guidance and resources around colleague and guest safety and peace of mind. The multi-layered commitment builds on Hyatt’s existing rigorous protocols and will include an accreditation process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world, colleague training and support resources, and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of the hotel experience.
The wellbeing of colleagues is at the heart of Hyatt’s business and core to advancing care for guests and customers. In response to COVID-19, Hyatt is continuing to develop new work procedures and mandatory trainings in an effort to ensure safety for colleagues and guests. Daily colleague surveys will be introduced to measure colleague comfort, a hotel’s cleanliness, working order and customer service, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real time.
Further, as part of Hyatt’s Global Care & Cleanliness Commitment, by September 2020, every Hyatt hotel will have at least one person on property trained as Hygiene & Wellbeing Leader who will be responsible for their hotel adhering to new operational guidance and protocols, some of which may include:
Colleague certification, trainings and recertification process for hygiene and cleanliness
Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces, guestrooms and shared spaces
Implementation of enhanced food safety and hygiene protocols for restaurants, room service and group meetings and events
Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances
Exploring purification and sanitization device installation in an effort to ensure enhanced air quality
Protective masks and other equipment for hotel colleagues
Social distancing guidance in public areas across hotel properties
