For more on this, check out my blog: thesecretisgratitude.com and type in "commercial Cool" in the search box for more on this. Basically, the remote wouldn't work while in the unity and had to be out and pointed at the unit to work. We couldn't get it to turn on until we took the remote out of the unit and pushed the power button UNDER the remote stored on the front. Poor design issue I think. Thanks for watching. Have a Blessed Day!

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