This video is a short overview of the upcoming topic, “The Most Important Practices”. During the official ITIL 4 Foundation exam, attendees will get 19 questions around these seven practices. These include “Continual Improvement”, “Change Enablement”, “Incident Management”, “Problem Management”, “Service Desk”, “Service Level Management” and “Service Request Management”.
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We also offer different courses, which are all accredited and prepare you for the related official exams:
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Further resources of interest:
• The official ITIL 4 Foundation book: [ Ссылка ]
• ITIL 4 Foundation exam quiz: [ Ссылка ]
• ITIL 4 Foundation Study Guide: [ Ссылка ]
• Claiming your cool ITIL 4 Foundation digital badge: [ Ссылка ]
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Your Value Insights Team
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