Wayne Butterfield, of ISG Automation, is joining us to talk about the evolution of the customer experience. We discuss how recent technologies and customer expectations are changing call centers and customer support roles all over the world.
👇 Inside the Interview
0:00 Welcome
0:21 Introducing Wayne Butterfield
1:01 How has the Customer Experience evolved?
2:45 What Tools Are Critical For Automating Customer Experience
5:47 How to Find the Balance Between Technology and Human Empathy
9:17 Wrap-Up
RESOURCES & LINKS
➞ Key Considerations for the Future of Customer "Need Help" departments - [ Ссылка ]
➞ What is Intelligent Automation - [ Ссылка ]
➞ Visit the Naviant Blog - [ Ссылка ]
➞ (Quiz) Find Out Where You're at in Your Digital Transformation Journey - [ Ссылка ]
#Naviant #EmaRoloff #WayneButterfield
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