As a cashier, dealing with unhappy customers is an inevitable part of the job. In this video, we walk you through the steps to follow when facing a difficult customer situation. From staying calm and composed to actively listening and finding a solution, we cover the crucial skills you need to effectively handle unhappy customers.
Whether you're new to the role or have years of experience, this guide will give you the confidence and knowledge to handle any customer situation with grace and professionalism.
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