Verbal intervention skills are crucial if you work in healthcare. Find out why by listening to our latest podcast interview with Susan Driscoll, President of the Crisis Prevention Institute. (Click to listen to the podcast: [ Ссылка ])

According to a study completed by an independent strategy consultancy firm, the rise in workplace violence identifies an unmet need for crisis training in healthcare among those who experience direct patient contact.

A recent article in the Joint Commission Journal on Quality and Patient Safety concurs, stating that “Unexpected situations of workplace violence are occurring in the United States at increasing rates in health care environments, warranting increased attention to processes supporting safety for health care workers.”

To speak to these issues, we’re pleased to present an interview with Susan Driscoll, President of the Crisis Prevention Institute.

In our interview with Susan, you’ll learn:

• How she defines workplace violence and the stats behind her statement that we live in an unprecedented time of workplace violence in healthcare.
• The dangerous assumption healthcare workers make when considering workplace violence.
• The critical first step healthcare workers need to take to begin reducing workplace violence in their workplace.
• Why reporting incidents of workplace violence can lead to better care.
• How recording data about and increasing recognition of workplace violence can lead to a training initiative.
• The number one benefit healthcare professionals associate with CPI training—and why it produces significant ROI for their organizations.
• Why healthcare organizations see an initial rise in reported incidents after implementing CPI training—and why that’s a good thing.

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