In this LinkedIn Live, host and CMSWire Managing Editor Dom Nicastro is joined by not one but two CMSWire contributors, Brian O'Neill and Jeb Dasteel. Join them as they talk about the ins and outs of CX leadership and what characteristics make a good CX leader.

About Dom Nicastro:

Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group’s CMSWire, and covers topics such as: customer experience, digital marketing, digital workplace and employee experience.

Twitter ID: @DomNicastro

About Brian O'Neill:

Brian, a global CX professional, was most recently the EVP, Head of Global Client Engagement, at FIS where he led the Global Client Relations, Global Product Implementations, Professional Services, Client Outcomes and Learning Solutions teams for the Banking Solutions business segment.
Prior to this role, Brian held the role of SVP, Head of Client Relations with FIS, where he centralized and led Client Care teams and Relationship Management beginning in January 2018.

In 2019, he expanded this directive to optimize all operational functions across the client lifecycle, including Product Implementations, Learning Solutions and Mass Enablement. These functions, along with Global Client Relations and the Client Outcomes team, formed the Global Client Engagement organization.

Recognized six years in a row by the Customer Service Institute of America (CSIA) from 2016 through 2021, Brian was named Chief Customer Officer of the Year. In early 2022, Brian was also named the 2021 “Best in Biz” Customer Service Executive of the Year.

Brian joined FIS in 2009 and has held several senior leadership positions across sales and client-facing functions, including overseeing Payments Client Relations and serving as Vice President of Partner Management and Commercial Sales.

Twitter ID: @bponeill

About Jeb Dasteel:

Jeb operates Dasteel Consulting and the Customer Strategy Alliance, focusing on advising Chief Customer Officers and helping organizations develop or refine their customer strategy. He previously served as the global Chief Customer Officer for Oracle from early 2008 to September 2019.

Jeb is a seasoned executive with extensive experience in marketing, sales, communications, business transformation, and cloud computing. Prior to Oracle, Jeb was a Principal Consultant with Gemini Consulting. In that role, he advised Fortune 500 organizations on defining and implementing business and IT strategies, working with firms including Advanced Micro Devices, Bridgestone Firestone, Canadian Pacific Railway, and Caterpillar. Before Gemini, Jeb worked in materials management, supply chain management, and international subcontracts for Loral Corporation and General Dynamics.

Jeb published the book, “Competing for Customers — Why Delivering Business Outcomes is Critical in the Customer First Revolution” in 2016. He has also written numerous articles and blog posts on Customer Success and Customer Centricity.

Twitter ID: @jdasteel

About CMSWire:

Founded in 2003, CMSWire.com is a popular native digital publication catering to a global readership of business leaders and sophisticated practitioners that are crafting the digital strategie for the modern enterprise.

For more information CMSWire::
Latest Articles - [ Ссылка ]
Research Services - [ Ссылка ]
Podcast - [ Ссылка ]...
Upcoming Webinars: [ Ссылка ]

Follow us on Social!
Twitter - [ Ссылка ]
LinkedIn - [ Ссылка ]...
Facebook - [ Ссылка ]

свернуть