Missed our live event? No worries! Catch the full recording of the Zendesk Community Event held on March 28, 2024, where we dove into the world of Klaus Quality Assurance and Tymeshift Workforce Management. This Q&A session is packed with expert advice, practical tips, and answers to community questions on how to leverage these powerful tools to streamline your operations.

🔍 What's Inside:
Engaging discussions on implementing Klaus and Tymeshift in your daily workflow.
Expert answers on enhancing quality assurance and workforce management.
Real-world applications and actionable advice from seasoned professionals.

👥 Who Should Watch: Whether you're exploring Klaus and Tymeshift for the first time or seeking ways to refine your existing processes, this session is brimming with knowledge to help you succeed. It's perfect for team leads, managers, and anyone passionate about boosting operational efficiency.

📅 Event Highlights:
Discover the nuances of effective quality assurance.
Learn how to manage your workforce with precision.
Get your questions answered by our expert panel.

🕰️ Timestamps:
00:00 - Introduction
00:50 - What is Tymeshift?
04:15 - Tymeshift Demo
07:05 - Klaus Demo
12:07 - WFM + QA In Action
15:00 - Live Q&A
15:12 - Does Tymeshift & Klaus ensure that agents & staff only have access to their own tickets/data with regard to working with multiple external service providers?
17:03 - How does the AI functionality work for Tymeshift & Klaus?
19:10 - Does AI have to be part of Klaus or Tymeshift and if so how is security concerned, especially in regards to approval and implementation?
22:00 - Will Tymeshift ever integrate with Explore for Reporting?
22:40 - How can my leads use Tymeshift to understand daily accountability?
23:35 - When will reports from Tymeshift & Klaus be available in Zendesk Explore?
24:45 - When will Tymeshift release their newest updates?
27:55 - Changing Tymeshift status should be easier and should be able to integrate with status, MS Teams or when a computer is locked. Any plans for this to happen?
30:55 - How can I make the most out of both Klaus & Tymeshift working alongside each other?
33:15 - How does Klaus stand out amongst other QA tools?
35:30 - What are some practical applications by brands that have real results from using Tymeshift and Klaus?
36:05 - I used Tymeshift couple of years ago, what has changed since it was integrated into Zendesk?
37:20 - Do I need to use Tymeshift and Klaus if I want to have WFM and QA tools within Zendesk?
39:30 - How can Tymeshift automate agent scheduling and reporting on agent schedule adherence?
40:45 - For seamless agent experience how can we enable either of the applications to show the appropriate screen associated with the task that the agent needs to do, based on the type of form?
42:50 - How easy is it to make changes to questions and weights in Klaus?

💾 Event Resources
Presentation - [ Ссылка ]
Summary Article -

🎯 Don't Miss Out:
Revisit the conversation to uncover insights that could transform the way you work. Click play, take notes, and get ready to bring new strategies to your team.

✍️ Feedback and More: Loved the session or have more questions? Drop a comment below—we'd love to hear from you! Stay tuned for more events by subscribing to our channel.

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