The retail landscape is undergoing a significant transformation, with wavering consumer loyalty and economic volatility presenting formidable challenges. Stephen Rogers, Managing Director of Deloitte’s Consumer Industry Center, shares Deloitte's 2024 retail outlook, providing a strategic roadmap for retailers to thrive amidst this shifting landscape.

BOOKMARKS:
00:00 Exploring the 2024 U.S. Retail Industry Outlook
03:08 Diving Deep into AI's Role in Retail
04:54 The Battle for Customer Loyalty in 2024
12:03 Investing in In-Store Experiences and Employee Empowerment
20:03 The Future of Retail: Experimentation and AI Integration

#CX #customerexperience #retail
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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. For regular updates on customer experience, sign up for her weekly newsletter here. [ Ссылка ]

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