2023 was all about managing profitability and for 2024, profitability and cost savings remain two of the most important themes in e-commerce. The new Salesupply AI bot helps online stores to do so. The solution enables merchants to significantly save on customer service costs while helping to improve customer experience at the same time. The best part: the AI solution is safeguarded by customer service agents for maximum control.
Salesupply AI: the best of both worlds
Generative AI is one of the most hyped and most promising innovations of all time. Its potential is endless, yet we are still in the discovery phase. To entrust such new technology to take over your client communications is quite a gamble. That’s why Salesupply developed a way to fully benefit from all that AI has to offer with the guaranteed security of human control. The best of both worlds.
Always available from pre-sales to returns
The Salesupply AI bot is trained and capable to support your clients throughout their entire shopping journey, all the way from pre-sales to returns. To have such a capable solution assisting in the pre-sales phase makes customer service truly a profit center. In addition, the bot is always available, also when your regular customer service team isn’t - for example around 10 pm throughout the week or during the weekend.
How it works – your data is crucial
The strength of generative AI is in its learning capabilities. This means the solution can and should be trained to get the best results. This is how the Salesupply AI solution gets its unique capabilities:
- By having the AI tool scan all the anonymized customer service conversations from the recent past, the application is able to provide a clear categorization of frequently asked customer service requests.
- Together with the stores’ website, product information and the CMS, the FAQ categories, the customer questions, and the templated responses are loaded into the chat solution. This way, the solution has all the product and order information required to help your customers throughout the buying journey. To make it even better, the application will create tailor-made answers to exactly match the customer request, every time.
- The solution is continuously monitored for quality by our agents and by the AI application for further improvements and updates.
- Safety and compliance were leading during the development of this solution and are constantly being monitored to avoid issues.
- Don't want to interact with AI? No problem! Whenever a customer doesn’t want to be served by a bot or whenever the bot does not have the answer, the customer is directly forwarded to a customer service agent.
The main advantages of Salesupply AI
- Cost reduction: By having the AI bot available to automatically handle frequently asked questions you will considerably reduce the cost of your customer service set-up.
- Improved customer experience: with such a powerful, intelligent solution, the majority of your customers will receive the answer to their requests immediately. This improves your first-call-resolution and with that the overall experience of your customers.
Start 2024 of right with a decision to improve both your customer service as well as your path to profitability. Contact Salesupply today.
