According to the company's breach notification, the incident was first detected on October 8th, 2023 when Sav-Rx identified an interruption to their computer network systems.

According to Sav-Rx's notification to state authorities, on October 8th their IT security team identified an intrusion on their computer network. They immediately took steps to secure their systems and brought in outside cybersecurity experts to help investigate. Thankfully, they were able to restore their IT systems the very next business day without any disruptions to prescription fulfillment.

While the company was able to get their operations back online quickly, determining the full scope of the breach took much longer. It was not until April 30th of this year that their months-long forensic investigation was finally completed. During this time, experts were analyzing activity on their non-clinical systems to understand what exactly the unauthorized third party may have accessed.

Unfortunately, the investigation findings were concerning. Hackers first gained access to customer data on October 3rd. Within the files they obtained, personal information on over 2.8 million individuals was compromised. This included names, dates of birth, Social Security Numbers, email addresses, physical addresses, phone numbers, insurance details, and more.

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