See Copilot features in Dynamics 365 2024 release wave 1. See how Copilot is used in Dynamics 365 Customer Engagement for 2024 Release Wave 1. See how Copilot will enhance Dynamics 365 Customer Insights Data (Marketing), Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service and Guides. You will also see how M365 Copilot with your Sales data can be utilised for the ultimate Copilot workflow across lines of business.

Stay tuned until the end where you can find out more on how to prepare for Copilot. Even though some of these features are available in public preview now, they aren't available in a trial. In this video I am narrating Micrososft's official video. I will create my own tutorials on this when the features become available.

Chapters:

0:00 - Intro
0:31 - 2024 Release Wave 1 - Dynamics 365 Customer Engagement
1:02 - D365 Customer Insights - Journeys (Marketing)
3:17 - D365 Customer Insights - Data
3:57 - D365 Sales
7:05 - M365 Copilot in Word
7:44 - M365 Copilot in Teams
8:45 - M365 Copilot in PowerPoint
9:00 - So What?
10:05 - 2024 Release Wave 1 - Dynamics 365 Service
10:12 - D365 Customer Service
11:46 - D365 Field Service Mobile
12:00 - D365 Guides
13:34 - So What?
14:07 - Preparing for Copilot


Dynamics 365 and Power Platform 2024 Release Wave 1 Highlights. Dynamics 365 Customer Service and Dynamics 365 Field Service 2024 Release Wave 1 Release Highlights. Copilot for Customer relationship management. Copilot features explored. not Dynamics 365 Enterprise Resource Planning 2024 Release Wave 1 Release Highlights

Useful Resources:
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Disclaimers for the preview features

The new next-generation AI features in Microsoft Power Platform are experimental previews powered by Azure OpenAI Service with GPT. Preview features aren’t meant for production use and may have restricted functionality and limited deployment availability. Review product documentation to learn more.

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