How can investing in customer experience benefit manufacturers? 👀 Find out in Zendesk's State of Manufacturing CX Report: [ Ссылка ]
Manufacturing companies can anticipate the future and show up strongly against competitors by delivering great customer service.
Providing great products is not enough in today’s world – our research indicates that investing in CX is the essential tool for building a strong company and loyal customer base.
Our State of Manufacturing report offers examples of how companies are evolving their customer relationships.
By investing in CX, manufacturing companies have been able to:
• Improve first response time by 30%
• Deflect 50% of tickets with bots
• Reduce average first-reply time to 30 minutes
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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