On a late night in December, Shane Jones, an artificial intelligence engineer at Microsoft, felt sickened by the images popping up on his computer. Jones was noodling with Copilot Designer, the AI image generator that Microsoft debuted in March 2023, powered by OpenAI's technology. Like with OpenAI's DALL-E, users enter text prompts to create pictures. Creativity is encouraged to run wild. Since the month prior, Jones had been actively testing the product for vulnerabilities, a practice known as red-teaming. In that time, he saw the tool generate images that ran far afoul of Microsoft's oft-cited responsible AI principles. The AI service has depicted demons and monsters alongside terminology related to abortion rights, teenagers with assault rifles, sexualized images of women in violent tableaus, and underage drinking and drug use. All of those scenes, generated in the past three months, have been recreated by CNBC this week using the Copilot tool, which was originally called Bing Image Creator."It was an eye-opening moment," Jones, who continues to test the image generator, told CNBC in an interview. "It's when I first realized, wow this is really not a safe model."Jones has worked at Microsoft for six years and is currently a principal software engineering manager at corporate headquarters in Redmond, Washington. He said he doesn't work on Copilot in a professional capacity. Rather, as a red teamer, Jones is among an army of employees and outsiders who, in their free time, choose to test the company's AI technology and see where problems may be surfacing. Jones was so alarmed by his experience that he started internally reporting his findings in December. While the company acknowledged his concerns, it was unwilling to take the product off the market. Jones said Microsoft referred him to OpenAI and, when he didn't hear back from the company, he posted an open letter on LinkedIn asking the startup's board to take down DALL-E 3 (the latest version of the AI model) for an investigation. Microsoft's legal department told Jones to remove his post immediately, he said, and he complied. In January, he wrote a letter to U. S. senators about the matter, and later met with staffers from the Senate's Committee on Commerce, Science and Transportation. Now, he's further escalating his concerns. On Wednesday, Jones sent a letter to Federal Trade Commission Chair Lina Khan, and another to Microsoft's board of directors. He shared the letters with CNBC ahead of time."Over the last three months, I have repeatedly urged Microsoft to remove Copilot Designer from public use until better safeguards could be put in place," Jones wrote in the letter to Khan. He added that, since Microsoft has "refused that recommendation," he is calling on the company to add disclosures to the product and change the rating on Google's Android app to make clear that it's only for mature audiences.


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