The tangled, inscrutable bureaucracy of the American healthcare system has given rise to a brand new profession: the patient advocate.
Often second careerists from the insurance industry or the healthcare profession, they're independent contractors hired by individuals to help navigate the system to save time, money, and to connect them to resources or specialized care.
Karen Vogel, an insurance and administrative advocate, spent 29 years working in the insurance industry and became frustrated at the missed opportunities to really make a difference in patients’ lives.
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