Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she discusses "How to Design Your Customer Journey".

Whether you have had your Customer Journey up and running for years or you are just thinking through how to create one, this session is for you. Kristi will share her process around journey ideation, creation and execution to create an outside in guide to support her customers in achieving their business objectives.

Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she has helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi is currently the VP of Customer Success at ClientSuccess where she manages the post initial sales customer journey.

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